Terms

Order Timeline   

Our company handcrafts all products within 2-5 DAYS in the UK

Often, orders process faster than that but we can’t guarantee a faster processing time.

 

Made to Order vs. Digital Download

Check a listing carefully to understand if the product is a;

*Physical print including a frame

*Physical print (frame not included)

*Digital Download 

 

Digital Downloads are available once your payment has been confirmed. 

 

Once you have access to your digital download, you can download it and print at your own leisure. Please note, for all digital downloads, no physical item is delivered.

 

Ordering Your Product

When you place an order please check your details carefully. All order details are confirmed by you when your order is placed. Due to the nature of each product, it is not always possible to make changes to an order once the order is being processed.

 

Product Disclaimer

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

 

Delivery

We ship worldwide. We happily support and love our international customers.

Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. 

 

A premium Saturday AM (9:00 AM to noon) delivery is available, at an additional charge of £5 per delivery; if you require this service, it must be specified at the time of ordering. 

Evening and Sunday deliveries are not available.

 

A special, or next-day delivery service does not guarantee that you will receive your item the day after placing the order however does guarantee that you will receive the item the day after it has been dispatched.

 

Please Note: Digiprint Suite is not responsible for duty or brokerage fees for all international shipping. 

 

These charges come from your country during importation of your package.

 

Estimated shipping times
United Kingdom: 2-5 business days

Europe: 3-5 business days

Rest of the world 7-8 business days


I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.


Our company ships through the following carriers:

Royal Mail and DPD

 

Please Note: Digiprint Suite is not responsible for duty or brokerage fees for all international shipping. 

 

These charges come from your country during importation of your package.

 

Cost calculations

We do our best to apply fair shipping costs to each order. 

* We offer free shipping for all orders both nationally and internationally on all standard shipping.

 

Transit damage
All goods are examined in detail prior to despatch to ensure that they leave the warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify me immediately. If damage is only evident upon opening of packaging, then you must inform me within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Personalised and/or customised prints are exempt from being returned unless the product arrives defective. 

 

Additional non-returnable items also include:

* Gift cards

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sam@digiprintsuite.com

 

Return Shipping

To return your product, you should mail your product to: 

263 Broad Lane
Bramley

Leeds

West Yorkshire

LS13 2EY

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Copyright
All rights reserved. No portion of this website, including any text, photographs, graphics, and artwork, may be reproduced or copied without written permission. This includes using images, or art from Digiprint Suite to create other art from. All graphics and designs are copyright Samantha Churchill and are for personal use only. Reselling or redistributing graphics or designs in any way is prohibited unless prior written consent has been granted by the designer. Free designs that are available to the Digiprint Suite members may be not openly distributed and shared by any means, and may not be sold or used for commercial purposes. To invite others to become a Digiprint Suite member and access the free designs, please share this sign-up link —http://www.eepurl.com/dw3Hjz